Returns Policy

Welcome to our website Mood Lighting. We are committed to providing you with high-quality products and excellent customer service. If you are not satisfied with our products or need to return them for a refund, please read the following return policy carefully.

1. Return Conditions:
   • Items must be returned within 30 days of purchase.
   • Items must be in their original condition, unused, unwashed, and with all original tags and packaging.
   • Some items may have specific return requirements, please carefully read the instructions on the product page before purchasing.
2. Return Process:
   • If you decide to return an item, please contact us through the following methods:
     • Email: service@webuilddesign.shop
   • Our customer service team will provide you with return instructions and assist you throughout the return process.
   • Please note that return shipping costs will be borne by you unless the item is defective or we have sent the wrong product.
3. Refund Processing:
   • Once we receive and inspect the returned item, we will process your refund as soon as possible.
   • Refunds will be issued to the original payment method.
   • Please note that refund processing times may vary depending on your bank or payment provider.
4. Return Restrictions:
   • The following items are not eligible for return:
     • Final sale items (e.g., discounted items, promotional items, etc.).
     • Personal care products, underwear, and swimwear, and other hygiene-related items.
     • Customized or specially made-to-order items.
   • Please carefully consider these restrictions before making a purchase.
5. Changes to the Return Policy:
   • We reserve the right to change the return policy at any time. Any changes will be posted on our website and will be effective from the date of posting.

If you have any questions or need further assistance regarding our return policy, please feel free to contact our customer service team. Thank you for your support and understanding of Mood Lighting!