Shipping & Delivery

Thank you for choosing Mood Lighting as your online shopping destination. We are committed to providing you with a seamless and efficient shipping experience. Please read our Shipping Policy carefully to understand our shipping procedures and policies.

1. Shipping Methods: We offer reliable shipping services to deliver your orders in a timely manner. Our preferred shipping carrier is USPS (United States Postal Service). However, we may also utilize other reputable shipping carriers based on the nature of the product and your location.
2. Shipping Destinations: Currently, we only ship within the United States. We apologize for any inconvenience caused to our international customers.
3. Shipping Timeframe: Once your order is successfully placed and payment is confirmed, we will process and ship your items within 1-2 business days. Please note that weekends and holidays are excluded from this timeframe. You will receive a shipping confirmation email with tracking details once your order has been dispatched.
4. Shipping Costs: For orders below 30 USD,a standard shipping fee of 10 USD will be applied. However, for orders totaling 30 USD or more, we offer free shipping within the United States. Please note that additional charges may apply for expedited shipping or special delivery requests.
5. Delivery Estimates: The estimated delivery time for your order will depend on your location and the shipping method selected. Generally, you can expect to receive your package within 3-7 business days from the date of shipment. Please note that unforeseen circumstances such as weather conditions or carrier delays may affect the delivery timeframe.
6. Order Tracking: To track the progress of your shipment, please refer to the tracking number provided in the shipping confirmation email. You can enter the tracking number on our website or directly on the carrier’s website for real-time updates on the status of your package.
7. Address Accuracy: Please ensure that the shipping address provided during checkout is accurate and complete. We will not be responsible for any delays or misdeliveries caused by incorrect or incomplete addresses. If you need to make any changes to your shipping address after placing the order, please contact our customer service team immediately.
8. Lost or Damaged Packages: In the unfortunate event that your package is lost or damaged during transit, please contact us within 48 hours of receiving the package. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.

If you have any further questions or concerns regarding our Shipping Policy, please feel free to contact our customer service team. We are here to assist you and ensure your shopping experience with Mood Lighting is enjoyable and hassle-free.

Thank you for choosing Mood Lighting!